Shipping Policy

We ship within the United States. Orders are typically processed within 3–5 business days. Once shipped, delivery times vary by location but generally fall within 5–10 business days via standard shipping.

You'll receive a tracking number by email once your order is on its way. We are not responsible for delays caused by carriers or events outside our control.

At this time we do not ship internationally.
‍

Returns & Exchanges
‍
We want you to love what you ordered. If something isn't right, here's how we handle it:

Eligible for return or exchange:
Items that arrive damaged or defective
Items sent in the wrong size or style
‍

Not eligible:
‍
Items that have been worn, washed, or altered
Final sale items

To initiate a return or exchange, contact us at merch@nez.ag within 14 days of delivery.

Please include your order number and a photo if the item is damaged. We'll sort it out from there.

We do not cover return shipping costs unless the error was ours.
‍

Terms of Sale
‍
By placing an order, you agree to the following:
All sales are final on non-defective items outside the return window noted above.
‍
We reserve the right to cancel or refuse orders at our discretion.
‍
Prices and product availability are subject to change without notice.
‍
nez is not liable for lost or stolen packages once confirmed as delivered.
‍

Privacy Policy
‍
We collect only the information necessary to fulfill your order — name, shipping address, email, and payment details. Payment is processed securely through our payment provider; we do not store card information.

We do not sell or share your personal data with third parties, except as required to fulfill your order (e.g. shipping carriers).

By placing an order, you consent to receiving a transactional confirmation email. We may occasionally reach out about your order status. You can opt out of any marketing emails at any time.

For questions about your data, contact us at merch@nez.